General Terms and Conditions (GTC) Orloff’s Window Cleaning Training

1. General

1.1    Orloff’s Window Cleaning Training (OWCT), trading as Justin Rafael Orloff e.U., operates an online training at, where professional window cleaning training is offered for sale.

1.2    When you (the buyer) purchase an online product from the OWCT, on completion of payment, you agree to these General Terms and Conditions (GTC) by clicking “Accept”; from this point on, a legally binding contract is entered into between you (the buyer) and OWCT, Justin Rafael Orloff e.U.

1.3    OWCT expressly declares that it only enters into contracts based on these GTCs. Other terms and conditions, in particular those of, supplied by or referred to by the buyer, do not apply. Oral side agreements are not binding.

1.4    All content and products of OWCT, in particular, but not limited to videos, scripts, texts, documents, articles and photographs, are and remain the exclusive intellectual property of OWCT trading as Justin Rafael Orloff e.U and are protected by copyright.
“Intellectual Property” means all present and future intellectual property rights worldwide, whether registered or not, including copyrights, trademarks, technical data, designs, corporate and domain names, trade secrets and know-how, whether created before or after the date of this agreement.

2. Online products

2.1    By accessing the online products, you represent that you can legally use a credit card to pay for the online product(s).

2.2    OWCT online products are made available to develop and fine-tune the customer’s window cleaning ability.

2.3    As OWCT online products are presented over the internet, it is necessary for the customer to have access to a good and stable internet connection. For the best experience, a laptop, tablet or mobile phone running the latest software is needed. If you do not have access to these services and hardware, you may not be able to access the online products.

2.4    Augmented reality (AR) Squeegee training. We recommend that customers only use AR in a location free from obstacles where safety is guaranteed. Customers should not use it close to public roads, in proximity to moving vehicles, people or animals, or anywhere where there is a chance of falling over or into open fall zones. The AR Squeegee training is a training tool designed to assist you in mastering your squeegee turns and should be used in a stationary position.

3. Pricing-Payments

3.1    The prices are those listed at the time of the order, including VAT. Before the transaction is completed, they are displayed in the shopping cart and in the customer’s order confirmation. Invoices are issued in euros at your request.

3.2    OWCT reserves the right to change the conditions for the respective legal transaction at any time. Prices quoted include Austrian sales tax (20%).

3.3    Payments for all online products are processed using the online “Stripe” credit card service.

3.4    If the user does not meet the contractual payment obligations, access to the online products will be blocked. User access will be unblocked once the outstanding amount has been paid.

3.5    Payment: Once you have selected the desired training, you can place it in the shopping cart without obligation by clicking the button [add to cart]. You can view the contents of the shopping cart at any time without obligation by clicking the button [to shopping cart]. You can remove the products from the shopping cart by clicking the button [delete]. If you wish to place an order for the training in the shopping cart, click “checkout”. Then enter your data. The first time a customer places an order, it will be necessary for the customer to register as a “New User”. For all further orders, it is sufficient to enter the login and password created by the user during the initial registration. Your data will be transmitted in encrypted form. After entering your data and selecting the type of payment a, the button [Confirm Order] will take you to the order page, where you can recheck your entries. You complete the ordering process by clicking the button [Submit Order]. You can correct your entries by pressing the “back arrow” of the browser. The ordering process can be cancelled at any time by closing the browser.

3.6    Business customers must provide a UID number in the payment information field. The UID number will be checked to ensure the registered business name matches the registered address.

  1. Customer’s right of withdrawal

4.1    You have the right to revoke this contract within 14 days of the conclusion of the contract without giving any reason. To exercise your right of withdrawal, you must inform us of your decision to withdraw from this contract using a clear declaration sent to the email address below.

Please direct your request to the following:
Subject: Right of withdrawal declaration.”

When submitting your Right of withdrawal declaration”, please ensure that you provide your full name, email address and bank account details for a hasty turnaround. OWCT will send you an acknowledgement of receipt of the revocation as soon as possible with a “Return Note” by email.

4.2    The Effects of Withdrawal from an Online Product.
Due to the online product Komposition, we do not offer refunds when you change your mind. OWCT may provide a partial refund.
Provided the Online product has not been accessed, is unused or has not been opened. OWCT will reimburse all funds paid within 14 days of your online product payment.
Unless otherwise agreed, OWCT will use the same method to reimburse your funds that were used for the initial transaction.

4.3    A private individual can gain immediate access to their online products. You will need to agree to surrender your 14-day “right to withdrawal.”

4.4  Business customers can also surrender the “right of withdrawal” to gain immediate access to the online products purchased before the expiry of the 14-day period.

  1. Guarantee

5.1    OWCT offers this training with great care and consideration for your well-being and safety but is not liable for any compensation for consequential damage and other property damage, financial loss and damage to third parties. You (the buyer) take full responsibility for using this online service.

5.2   OWCT cannot guarantee that online products are accessible at all times.
Updates can and will take place without notification.

5.3    OWCT’s business language is English. All communication, regardless of the nature, shall be made in English. Any communications or correspondence received in languages other than English may result in OWCT taking longer than usual to respond to the query and/or in no reply at all.


1.    While great care has been taken in creating our online courses to help you develop relevant window cleaning skills, all information is provided as part of the online courses in general.

2.    Our online courses do not take your individual circumstances into account. Many factors are essential in determining whether you will achieve tangible results in window cleaning skills development, and there is no guarantee that you will achieve any specific results within any time frame or at all.

Information pursuant to § 19 (3) AStG

Alternative Dispute Resolution Act - Online stores

The european commission provides a platform for online dispute resolution (OS) which is accessible at We are not obliged nor willing to participate in dispute settlement proceedings before a consumer arbitration board.